MANAGED SERVICES
Ensure your business runs smoothly and without interruptions
As organisations embark on, or navigate through, their digital transformation journey, it is critically important that their IT functions are optimised to enable it. With complex systems and applications residing either on-premise, in the cloud, or both; plus an ever-present challenge to do more with less; organisations need more than just a help desk from a managed service.
At eBlueprint, we take on the role of a strategic partner – to not only help you offload some of your routine day-to-day tasks, but to develop a strategy to allow you to concentrate on more important and customer-focused initiatives.
24x7 IT SUPPORT & ENTERPRISE SERVICE DESK
Aligning IT Service Management to your business's needs
Organisations can no longer afford downtime in their IT infrastructure. Even for companies who don’t maintain an eCommerce presence, if your website is down for a couple of hours on one day, that can amount to thousands in lost revenue, or worse – reputation, as customers struggle to get what they need.
The eBlueprint difference for 24×7 IT Support & Enterprise Service Desk solutions
At eBlueprint, we understand that to be truly customer-centric, we need to work with you to develop a tailored package that meets your individual needs and budget, helping you to accomplish your business goals.
TRAINING
Leading education and innovating for high performing teams
Over the past 15 years, eBlueprint has delivered a range of instructor-led training courses to over 300 organisations across Australia, New Zealand, Singapore, Hong Kong and the Middle-East Region.
Get in contact if you want us to help you with course development, training enablement or people that can teach your team how to be champions.
The eBlueprint difference for Training solutions
Our training solutions offer you flexible, agile and competitive Service Management on your terms.
PLATFORM MANAGED SERVICES
Our Platform Managed Services offering:
Cloud Managed Services
Manage, optimise and enhance Cloud efficiency
Our full spectrum of Cloud Managed Services provides our customers with reduced costs, improved customer experience and support for a wide variety of business models. We have extensive experience in application and infrastructure support across public, private and hybrid cloud.
Our first-class Cloud Managed Services offerings include:
- Next-Gen Enterprise Service Design Facilities
- Account Management
- Secured operating environment with 24×7 surveillance
- Flexible support models
- L1, L2, L3, L4 Infrastructure and Application Support
- SLA Management
- Modern frameworks such as ITIL® V3 or V4 and SecDevOps
- Change Advisory Board
- Continuous Improvement
Our Cloud Managed Services focus:
AWS | Google Cloud | IBM Cloud | Microsoft Azure | RedHat | Salesforce | Hybrid Cloud | IaaS | PaaS | SaaS | Containers
CRM Managed Services
Manage, optimise and enhance CRM performance
Every CRM needs to evolve as your business does to ensure innovation and continued alignment to business goals.
The eBlueprint team of CI/CD and DevOps specialists can guide you through this process, or alternatively can manage this ongoing service for you. Our Managed Service features:
- Governance and backlog management
- Continual data management
- Maintain workflows, validation rules and processes
- Maintaining Visual force, Apex and Lightening components against business best practice.
- System admin services
- Reporting and analytics
- Ongoing strategic consulting services and road map initiatives.
- Monthly and quarterly stakeholder and reviews, checks and management
Our CRM Managed Service focus:
Microsoft Dynamics | Salesforce
The eBlueprint difference for Platform Managed Services solutions
We have an extensive and proven track record in working with many large and complex public and private organisations providing first-class support on a 24x7x365 basis.
We support multi-platform solutions and provide flexible services tiers that can support a mix and match of workload, providing cost and optimisation benefits.
Our team has more than 10 years’ experience in delivering and supporting platforms, providing innovation and true customer leadership.
LICENSING
Putting our customers in control of their licensing investments
As a partner, and reseller of our major IT vendors, eBlueprint can offer the following to optimise your current licensing investments:
- Licensing Health checks for optimal value for money
- Licensing compliance
- Planning an execution
- Renewals and subscription
Our Licensing focus:
AWS | Boomi | IBM | Microsoft | MuleSoft | Red Hat | Salesforce | UIPath
The eBlueprint difference for Licensing solutions
Our focus is our customer not the product vendor. We will also endeavour to implement licensing solutions that are pragmatic and unbiased providing the best outcomes now and into the future.
We see licensing as a critical aspect to any organisation and will work in a partnership model to make sure our customers achieve maximum benefits and ROI from their licensing investments.